Key BPO Services
Positive Word of Mouth
Steps to improve Customer Service
Reduce Wait Time
Customer Survey
New Hire Orientation
BPO Vs KPO
BPO |
Business Process Outsourcing |
Provide services like customer care, technical support, telemarketing, sales etc. |
Good communication skills along with knowledge of computers |
Provides low-end services |
Not-so-qualified employees |
Process Expertise |
Volume Driven |
KPO |
Knowledge Process Outsourcing |
In-depth knowledge, expertise and analysis, Legal service and Market Research |
Specialized Knowledge |
Provides high-end services |
Highly qualified, expertise in knowledge |
Knowledge Expertise |
Insights Driven |
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I am Shahid Babu, Graduate from Calcutta University. An emerging Blogger and Conent Writer with 10 years of experience in Operations BPO. Love for writing and spreading knowledge is the reson why I am here. I am also a Health Enthusiast.
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